Frequently asked questions

Orders can be placed for serviceable Indian PIN codes. Final serviceability depends on the product, shipping partner and checkout configuration.

COD may be available for eligible orders and locations. If it is available for your order, it will appear during checkout.

Delivery timing varies by location, product and courier. Use the estimate shown during checkout or in your order updates.

When tracking becomes available, order updates are sent using the contact details entered during checkout.

Contact support as soon as possible. Cancellation depends on whether the order has already entered fulfillment or dispatch.

Contact support promptly with your order number and clear photos or video of the product and packaging so the issue can be reviewed.