CHOP N CO
Refund & Replacement Policy
Last updated: October 29, 2026
7-Day Replacement Promise
If your product arrives damaged, defective, or different from what you ordered, we will replace it free of charge.
How to request a replacement
- Record a clear unboxing video when you open the parcel, from the sealed package to the product.
- Contact us within 48 hours of delivery on WhatsApp (+91 73380 05062) or email (ecombynvk@gmail.com) with your order number, the video and photos of the issue.
- Once verified, we dispatch a replacement within 7 days at no extra cost.
Not eligible
- Change of mind, or not liking the product after use
- Damage from misuse, accidents, water, or not following the instructions
- Requests without an unboxing video, or more than 48 hours after delivery
- Products that have been used or show normal wear
Refunds
If a replacement isn't available, we offer a full refund for the affected item.
- Prepaid orders: refunded to the original payment method within 5–7 working days after approval.
- Cash on Delivery orders: refunded by bank transfer or UPI within 5–7 working days after approval.
Cancellations
Cancel free of charge before dispatch by sending your order number on WhatsApp. Shipped orders can't be cancelled.
Contact
WhatsApp / Phone: +91 73380 05062
Email: ecombynvk@gmail.com